Support

Need a hand with Cyclea? Email us at support@cyclea.app and we will help. Please tell us which device you are using and, if something went wrong, what you were doing at the time — it helps us find the problem faster.

We read every message and aim to reply within a few business days.

I forgot my password. On the sign-in screen, tap "Forgot password?" and enter your email address. We will send you a link to set a new one. If the email does not arrive, check your spam folder.

I want to change my password. Go to Profile → Account and choose the password row.

I want to change my email address. Go to Profile → Account and choose the email row.

I did not receive my confirmation email. New accounts need email confirmation before you can sign in. Check your spam folder first; if it still has not arrived, email us and we will sort it out.

You can delete your account, and everything stored with it, from inside the app: Profile → Account → Delete account.

This removes your profile, your logs, cycles, planner entries, favourites, friend connections, and your profile photo. It is permanent and cannot be undone. If you would rather we did it for you, email support@cyclea.app from the address your account uses.

Your cycle and wellbeing data belongs to you. We do not sell it, we do not use it for advertising, and we do not track you across other companies' apps. Our Privacy Policy explains exactly what we collect, where it is stored, and the rights you have over it.

If you want a copy of your data, or want to correct or delete something specific, email support@cyclea.app.

The friends feature is optional, and a connection only exists once both people accept it. Friends can see a limited part of your profile — your username, display name, photo, current phase and cycle day, and your phase windows — but never your daily logs, symptoms, moods, notes, planner, or email address.

To control whether other people can find you, go to Profile → App settings → Friends and set Visibility to Hidden. To end a connection, open that person from your friends list and remove them.

If someone is behaving abusively, or you see a profile photo or name that should not be there, please tell us at support@cyclea.app. Include the username so we can find the account. We review every report and can remove content, restrict an account, or remove it entirely.

You can also remove a connection at any time, which immediately stops that person from seeing anything you share.

Cyclea's forecasts and phase windows are estimates calculated from what you log, and they become more accurate the more you track. They are not medical advice, and Cyclea must not be used as a contraceptive or to prevent or achieve pregnancy. Please speak to a healthcare professional about your cycle, contraception, fertility, or any symptom that concerns you. The Terms have the full detail.

Cyclea is available in English and German, and follows your device language by default. You can change it in Profile → App settings → Language.

Cyclea LLC — support@cyclea.app — 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.