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Troubleshooting

How do I report a bug or send an idea?

There are two ways to send us feedback:

  • Shake your phone anywhere in the app.

  • Or go to Profile → App settings → Feedback → Send feedback.

You can draw on a screenshot of the screen to show us what you mean, choose Bug, Idea or Other, write what happened, and tap Send. Leave Include screenshot off if the screen shows something you'd rather not send.

We receive your message, the app and phone version and, if you include it, the screenshot. We read every message.

Don't like the shake? Turn off Shake to send feedback in the same section.

Still stuck?

Ask us in the app under Profile → Help & support, or email support@cyclea.app.